197 Surefire Customer Service Techniques for People With No People Skills
Learn exactly what to say to customers
and double your sales.
by Matt Gill and Kevin Wilke, Co-Founders, NitroMarketing.com
successfully used these simple tips and techniques
for anticipating the needs of my clients, delivering beyond
their expectations, keeping the lines of communication open
and addressing problems before they become relationship-breakers."
Ilise Benun, Author,
Self Promotion Online
an Internet marketer, you know that you'd be nothing without your customers,
since they're the ones who purchase your products and services.
Yet, you probably don't realize the importance of good customer service.
If you think it's more important to have a good product than it
is to have good service, then take a look at these surprising facts:
- 68% of people quit doing business
with companies that have poor customer service.
- It is far easier to lose customers
due to poor service rather than for your product's quality or
- A person who stops doing business with
your company costs 5 times more than they would've spent for
one entire year.
If you still need proof, then just listen
to how the legendary copywriter and business owner Bob
Bly learned this lesson the wrong way. Later, I'm going
to tell you exactly how you can get the only ebook that explains
exactly what you must say to keep your customers happy. But
first, let me tell you how Bob learned the importance of customer service.
Bob had been a successful businessman for many years but was clueless
when it came to good customer service. He had always thought
it was only important to have a good product and hadn't given much thought
to his service. The truth is that Bob hated to deal with customers,
which made his job tough since he dealt with them on a daily basis.
Despite this, Bob never had a hard time getting business.
But what he didn't know was beginning to hurt him. His clients
hated him and only hired him because he got them results.
Bob was quickly earning a bad reputation as someone people didn't
want to work with. The more people talked, the more they didn't
like him, and the more customers he lost.
Then, Bob woke up and realized how many sales he was throwing away.
|"A CRM (customer
relationship management) software implementation that does not
involve the people who will use it will fail miserably.
Software doesn't create relationships; people do."
William F. Bendler, Ph.D., Independent CRM consultant
Bob realized he had a problem and that
he needed to solve it fast. His solution was simple: He'd put
an end to his bad people skills and write customer service scripts so
he'd know exactly what to say to his customers. To do this,
he started jotting down every question, complaint and problem his
customers had ever brought to him during 20 years in business.
Then, he wrote down every answer he had ever given to those customers.
Before he knew it, he had compiled a very valuable list of scripts.
But these scripts were unique because they weren't just answers he pulled
out of thin air they were proven solutions he had compiled
over years of experience. The only difference now was that he
had put them into a single collection that he'd always have at his disposal
whenever he would need them. Instead of having to remember what
to say off the top of his head, Bob could get all his answers in
though Bob knew this information was powerful, he was still shocked
to see how much he profited simply by having them in one compilation.
But the results spoke for themselves: Bob's annual income went from
$100,000 to $500,000 a year.
Bob now makes more money than ever, and his customers enjoy doing
business with him something that had never happened. All
of this success can be attributed to Bob using the techniques in
197 Surefire Customer Service Techniques. Here's what
people have to say about Bob:
|In addition to
Bobs obvious skill as a copywriter and expertise in
marketing, his most all-encompassing characteristic is his
professionalism. Working with Bob is a pleasure
because of it.
Steve Isaac, The Stenrich Group Inc.
In the world of
business-to-business marketing, there are very few legends.
One of them is Bob Bly, internationally renowned market communications
specialist, teacher, and author of 30 books.
Business Marketing Association, New Jersey Chapter
Click here to see
even more rave reviews.
a business person, you can't afford to have bad customer service, and
197 Surefire Customer Service Techniques is the product
that shows you what to say to customers when an order goes
correctly and what to say when something goes wrong. These are
proven techniques that are used by people in every type of business
who want results and now Bob
has unveiled them to you. Here's just some of the information
you'll learn in 197 Surefire Customer Service Techniques:
- The 16 most inexpensive and easy
ways to win your clients' hearts and loyalty. You'll
be amazed at what these "little extras" can do for your
- Eliminate 80% of problems with customers
simply by asking every prospect these 7 questions.
It's a lot simpler than you can imagine.
- The 26 questions
you must ask every client each time you talk to them to form
long, lasting relationships.
- 12 characteristics to evaluate
your clients' needs and create profitable relationships.
Learn exactly what they want and need before they tell you!
- The only way to say "no" to
customers that will make them want to do business with your company
- Instantly increase sales by becoming
an expert in your field. You'll be surprised at how your expertise
will increase the number of customers who will want to buy from you.
- How to close sales faster than you
ever imagined by making realistic promises to your customers.
- The secret way to tell customers
"no" that builds your credibility and enhances relationships
with clients. This is more important than you think.
- A specific way to spend
your business' profits that immediately turns clients into repeat
- The key secret that ensures
good relationships with your most profitable clients that your competitors
will be dying to know.
- 29 tips that'll have
clients begging to spend loads of money with your business.
These tricks are easy but get amazing results.
- The 2 word magic phrase
that's simple to say but extremely effective in building a relationship
with customers. (Here's a hint: It's a substitute for "yes,"
"no," "I agree," or "I disagree" and
it really works.)
- The client-satisfaction-accessing tool
that gets strong testimonials to attract new customers.
- The correct way to handle
price complaints that strengthens relationships with clients.
- How to easily profit simply by being
polite. This extremely valuable way to communicate
with your customers that can get you more sales now.
- The proper way to "toot your own
horn" that makes clients appreciative and loyal to your company.
- 3 topics you should never
discuss with clients that will damage relationships with clients
and lose you loads of sales.
- The right way to react to the "rule
of instant access." You probably aren't doing this
now and it's costing you a lot of sales.
- 28 warning signs of difficult
clients you should never deal with. Knowing these will prevent
you from wasting time on people who won't spend money with your company.
- The 5-step process you must use to handle
dissatisfied clients that can make you more money than you can
- The 6 things you must never
say to complaining clients. This is the only way to properly
deal with clients so you can keep their business.
- The #1 rule in coping
with dissatisfied customers and how saying just two words
can keep their business.
- Evaluate price-conscious clients and
know exactly how much to charge them. You're losing a
lot of money not knowing this.
- Know when to bargain with clients
and how it can get you lots of sales. Most people don't know
this and you'll be shocked when you discover it.
When you try 197 Surefire Customer Service Techniques,
you'll get it risk-free for 90 days, and you'll also get 10 complimentary
gifts. These gifts are yours to keep whether you decide to keep 197
Surefire Customer Service Techniques or not:
- Gift #1 Exactly What
to Say in 21 Common Customer Service Situations Be prepared
for these 21 situations, and always give answers that'll satisfy your
customers. (A $17 value.)
- Gift #2 Practical
Techniques for Producing Profitable Ideas These 9 pointers
will help get your creative juices flowing when you're stuck for
an idea on a project. (A $17 value.)
- Gift #3 8 Ways to
Improve Your Managerial Skills These 8 tips will help you
effectively manage and guide the people you supervise. If
your success is measured by the output of the people you supervise,
then you need to learn this information now. (A $17 value.)
- Gift #4 Improving
Your Listening Skills Learn the "Four Steps of Listening,"
how to listen between the lines and how to get people to listen
to you. These can affect your job performance and relationships
more than you think. (A $17 value.)
- Gift #5 Improving
Your Time Management Skills These 7 techniques will show
you how to get more done today, this week, and this month.
If you've ever told yourself, "If only there were more hours
in the day," then you must learn this information. (A $17
- Gift #6 Improving
Your Telephone Skills Find out these few simple guidelines
on telephone etiquette that can help you make a positive impression
on suppliers, customers, bosses, employees, and even wrong numbers.
(A $17 value.)
- Gift #7 Improving
Your Interpersonal Skills: How to Handle Difficult People Learn
the 7 types of people who you work with and the methods you need to
make your 9 to 5 more bearable. (A $17 value.)
- Gift #8 10 Ways to
Reduce Stress on the Job Learn the 10 simple techniques you
can use to reduce stress and tension on the job. (A $17
- Gift #9 How to Handle
Job Burnout Use this checklist to find out if you're suffering
from job burnout, and get 10 suggestions on how to avoid and overcome
it. Don't decide to change jobs or professions until after you
read this vital information. (A $17 value.)
- Gift #10 How to Give
a Successful Presentation Get Dr. Rob Gilbert's list of 42
ways to improve your presentation skills. This top motivational
speaker is also a direct marketing master who knows exactly how to
make your presentations more effective. (A $17 value.)
When you think of the potential payoffs
you can get from 197 Surefire Customer Service Techniques,
you have to give it a try. Get 197 Surefire Customer Service Techniques now
so you can start living the way you want to, start doing what you want
to, and start making as much money as you want to.
Wilke and Matt Gill
P.S. Try 197 Surefire Customer Service Techniques
risk-free for 90 days,
and learn exactly how to keep your customers satisfied.
If you're not 100% convinced that 197 Surefire Customer Service
Techniques shows you exactly what to say to your customers,
then just send us an email and you'll be issued a prompt and courteous
refund no questions asked and you can keep the 10 gifts.