What Your Customer Service Department Must Say to Double Sales
Talking to customers in a right way is a difficult but not an impossible task. We've been exploring this topic for a long time: our research articles are archived at BestWritingService.com. Learn exactly what to say to customers and double your sales.
by Mark Joyner, CEO, Aesop.com
|"I've successfully used these simple tips and techniques for anticipating the needs of my clients, delivering beyond their expectations, keeping the lines of communication open and addressing problems before they become relationship-breakers."
Ilise Benun, Author, Self Promotion Online
As an Internet marketer, you know that you'd be nothing without your customers, since they're the ones who purchase your products and services. Yet, you probably don't realize the importance of good customer service. If you think it's more important to have a good product than it is to have good service, then take a look at these surprising facts:
- 68% of people quit doing business with companies that have poor customer service.
- It is far easier to lose customers due to poor service rather than for your product's quality or cost.
- A person who stops doing business with your company costs 5 times more than they would've spent for one entire year.
If you still need proof, then just listen to how the legendary copywriter and business owner Bob Bly learned this lesson the wrong way. Later, I'm going to tell you exactly how you can get the only ebook that explains exactly what you must say to keep your customers happy. But first, let me tell you how Bob learned the importance of customer service.
Bob had been a successful businessman for many years but was clueless when it came to good customer service. He had always thought it was only important to have a good product and hadn't given much thought to his service. The truth is that Bob hated to deal with customers, which made his job tough since he dealt with them on a daily basis. Despite this, Bob never had a hard time getting business.
But what he didn't know was beginning to hurt him. His clients hated him and only hired him because he got them results. Bob was quickly earning a bad reputation as someone people didn't want to work with. The more people talked, the more they didn't like him, and the more customers he lost.
Then, Bob woke up and realized how many sales he was throwing away.
|"A CRM (customer relationship management) software implementation that does not involve the people who will use it will fail miserably. Software doesn't create relationships; people do."
William F. Bendler, Ph.D., Independent CRM consultant
Bob realized he had a problem and that he needed to solve it fast. His solution was simple: He'd put an end to his bad people skills and write customer service scripts so he'd know exactly what to say to his customers. To do this, he started jotting down every question, complaint and problem his customers had ever brought to him during 20 years in business. Then, he wrote down every answer he had ever given to those customers.
Before he knew it, he had compiled a very valuable list of scripts. But these scripts were unique because they weren't just answers he pulled out of thin air they were proven solutions he had compiled over years of experience. The only difference now was that he had put them into a single collection that he'd always have at his disposal whenever he would need them. Instead of having to remember what to say off the top of his head, Bob could get all his answers in one collection.
Even though Bob knew this information was powerful, he was still shocked to see how much he profited simply by having them in one compilation. But the results spoke for themselves: Bob's annual income went from $100,000 to $500,000 a year.
Bob now makes more money than ever, and his customers enjoy doing business with him something that had never happened. All of this success can be attributed to Bob using the techniques in 197 Surefire Customer Service Techniques. Here's what people have to say about Bob:
|In addition to Bobs obvious skill as a copywriter and expertise in marketing, his most all-encompassing characteristic is his professionalism. Working with Bob is a pleasure because of it.
Steve Isaac, The Stenrich Group Inc.
In the world of business-to-business marketing, there are very few legends. One of them is Bob Bly, internationally renowned market communications specialist, teacher, and author of 30 books.
Business Marketing Association, New Jersey Chapter
Click here to see even more rave reviews.
As a business person, you can't afford to have bad customer service, and 197 Surefire Customer Service Techniques is the product that shows you what to say to customers when an order goes correctly and what to say when something goes wrong. These are proven techniques that are used by people in every type of business who want results and now Bob has unveiled them to you. Here's just some of the information you'll learn in 197 Surefire Customer Service Techniques:
- The 16 most inexpensive and easy ways to win your clients' hearts and loyalty. You'll be amazed at what these "little extras" can do for your business.
- Eliminate 80% of problems with customers simply by asking every prospect these 7 questions. It's a lot simpler than you can imagine.
- The 26 questions you must ask every client each time you talk to them to form long, lasting relationships.
- 12 characteristics to evaluate your clients' needs and create profitable relationships. Learn exactly what they want and need before they tell you!
- The only way to say "no" to customers that will make them want to do business with your company again.
- Instantly increase sales by becoming an expert in your field. You'll be surprised at how your expertise will increase the number of customers who will want to buy from you.
- How to close sales faster than you ever imagined by making realistic promises to your customers.
- The secret way to tell customers "no" that builds your credibility and enhances relationships with clients. This is more important than you think.
- A specific way to spend your business's profits that immediately turns clients into repeat customers.
- The key secret that ensures good relationships with your most profitable clients that your competitors will be dying to know.
- 29 tips that'll have clients begging to spend loads of money with your business. These tricks are easy but get amazing results.
- The 2 word magic phrase that's simple to say but extremely effective in building a relationship with customers. (Here's a hint: It's a substitute for "yes," "no," "I agree," or "I disagree" and it really works.)
- The client-satisfaction-accessing tool that gets strong testimonials to attract new customers.
- The correct way to handle price complaints that strengthens relationships with clients.
- How to easily profit simply by being polite. This extremely valuable way to communicate with your customers that can get you more sales now.
- The proper way to "toot your own horn" that makes clients appreciative and loyal to your company.
- 3 topics you should never discuss with clients that will damage relationships with clients and lose you loads of sales.
- The right way to react to the "rule of instant access." You probably aren't doing this now and it's costing you a lot of sales.
- 28 warning signs of difficult clients you should never deal with. Knowing these will prevent you from wasting time on people who won't spend money with your company.
- The 5-step process you must use to handle dissatisfied clients that can make you more money than you can imagine.
- The 6 things you must never say to complaining clients. This is the only way to properly deal with clients so you can keep their business.
- The #1 rule in coping with dissatisfied customers and how saying just two words can keep their business.
- Evaluate price-conscious clients and know exactly how much to charge them. You're losing a lot of money not knowing this.
- Know when to bargain with clients and how it can get you lots of sales. Most people don't know this and you'll be shocked when you discover it.
To get all of these benefits you must try 197 Surefire Customer Service Techniques now. I'm so sure you're going to profit from the information in 197 Surefire Customer Service Techniques that I'm going to give you 10 complimentary gifts just for trying it. These gifts are yours to keep whether or not you decide to keep 197 Surefire Customer Service Techniques when you take advantage of this 90-day risk-free offer before ~DATE~:
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P.S. Try 197 Surefire Customer Service Techniques risk-free for 90 days, and learn exactly how to keep your customers satisfied. If you're not 100% convinced that 197 Surefire Customer Service Techniques shows you exactly what to say to your customers, then just send us an email and you'll be issued a prompt and courteous refund no questions asked and you can keep the 10 gifts.